WARRANTY ACTIVATION
Warranty will start activate from the date of purchase by referring the order ID.

WARRANTY PERIOD
All purchases from Hericaine.com are entitle for 6 months warranty.
Vacuum Cleaner Motor are entitle for 2 years warranty.
We will send the warranty item to manufacturer for repair.
To & Flo repair process from manufacturer will take about 30-60days.

EXCHANGE
We do accept 1 to 1 change within 14days.
Exchanges are only valid for manufacturer’s defect.
Postage fees is to be borne by the customer in the event of exchange process.
All items must be returned in original condition, with all parts and accessories. The management of Hericaine.com deserve the right to reject the return items if any human made defects found.
Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be valid.
Upon returning your item to us, please provide following information to us:-
1) Your Name ( As per invoice )
2) Invoice Number / Order ID
3) Reason for return
The exchange is not valid if information provided is not complete or invalid.
The management of Hericaine.com reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition.

REFUND
Refunds are only valid due to manufacturer’s defect and request within 14days from the date of purchase.
Postage is to be borne by customer in the event of returning the items.
All items must be returned in original condition, no damage, no scratches, no used and not changed in any way. The management of Hericaine.com reserves the rights to reject any damaged or used items based on our discretion.
ALL clearance or sales items are not refundable.

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